Sale or customer – what’s more important?

Seems like an obvious enough question, doesn’t it? My buddy called a Harley Davidson store to find out if they have a leather jacket exactly like the one he has (his has worn out.) The salesperson at the Harley store says, “We don’t have it in stock, but I would be happy to call around…

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Are you creating a world-class customer experience?

Please read the headline carefully. Then read it again. When all extraneous issues are stripped away, the customer experience is the single most critical factor in determining your success. In a very real sense, nothing else matters. How that experience is defined is your key to continuing to prosper. I sometimes hesitate to speak of…

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We have some exciting news!Mike has been nominated by Agent Advice for their 2022 Real Estate Awards for "Best Coaching Services for Real Estate".

These accolades highlight and celebrate the very best as voted on by those in the Real Estate Industry.

See the list of nominees, make sure your voice is heard, and don’t forget to vote: CAST YOUR VOTE HERE!

Voting ends February 11th, so make sure you get your votes in!

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