Episode Summary:
In this episode of Mondays with Mike, Mike answers a viewer question about how to respond to a client who’s impossible to please without losing your mind. Mike emphasizes the importance of taking a “fearless inventory” of your own actions and responsibilities before jumping to conclusions about the client. He suggests evaluating the process and resetting expectations with the client. Ultimately, if the relationship isn’t working, it may be necessary to part ways with the client.
Key Takeaways:
- Take a “fearless inventory” of your own actions and responsibilities before jumping to conclusions about the client.
- Evaluate the process and reset expectations with the client.
- If the relationship isn’t working, it may be necessary to part ways with the client.
Notable Quotes:
- “I always want to start with me. I always want to start with evaluating my responsibility first and often we don’t do that.”
- “Often what we do is we wait for somebody else. We think that if somebody else could change then our lives would be better and that’s not often the case.”
- “Don’t jump to there, start in the beginning, right? And then move through the three steps before you get to the bye-bye step.”
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