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What would you do?
Last night I was at a party of speaker industry people. A speaker who is a paraplegic wheeled up to the four seat table where a friend and I were seated and asked if there was a spot for him. Of course there was. During our lively conversation, the subject of disability came up and…
Are the rules always important?
I was sitting next to a woman on a four and a half hour flight the other day. Turns out she was 80 years old. Not a withering little old lady 80, but rather a smart, well-dressed, very healthy 80. She got on the plane with a very unhappy little 10lb dog in a carryon.…
How do you make decisions?
There are two factors in most decision making. Fact and Gut, when used together, lead to the best decisions. Sometimes they are in conflict, or one seems to be louder than the other. While many people seem to say, “just go with your gut”, others want all decisions to ‘make sense’. Which is better, smarter…
Why should a pharmacy chain’s decision matter to you?
This week CVS Pharmacy made a decision to stop selling all tobacco products in their stores by October 2014. I posted to Facebook that I thought it was a courageous decision for leaders to make. My point was NOT about tobacco. I don’t really care if CVS was doing it for publicity. It was courageous…
Do you make good decisions?
The National Speakers Association decided to change their name and brand to PLATFORM recently. The decision stirred up so much anger that the President of the Association decided to put the change (two years in the making) on hold. Why so much anger, you ask? Three reasons: a perception by the membership that is was…
How smart are you?
Most coaches (executive, athletic, etc.) will tell you that playing up is necessary for real performance improvement. Playing up is how willing you are to spend time around those that are smarter, more talented or further along their development path than you are. Doing that stimulates you to play up to the higher level of…
How do you make difficult decisions?
All of us have times when we are faced with difficult decisions. The reasons for the difficulty are as varied as the decisions each of us faces. Perhaps the difficulty is because it might have financial consequences or maybe someone’s feelings are going to get hurt. Maybe the difficulty is because, regardless of the choice…
Sale or customer – what’s more important?
Seems like an obvious enough question, doesn’t it? My buddy called a Harley Davidson store to find out if they have a leather jacket exactly like the one he has (his has worn out.) The salesperson at the Harley store says, “We don’t have it in stock, but I would be happy to call around…
Are you creating a world-class customer experience?
Please read the headline carefully. Then read it again. When all extraneous issues are stripped away, the customer experience is the single most critical factor in determining your success. In a very real sense, nothing else matters. How that experience is defined is your key to continuing to prosper. I sometimes hesitate to speak of…
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MONDAYS WITH MIKE POST ARCHIVE
How to Address Toxic Behavior in a Defensive Employee
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver addresses a common leadership dilemma: how to confront toxic behavior without triggering defensiveness. Drawing from his personal experience working with defensive individuals, Mike Staver shares the practical techniques he’s found most helpful—while acknowledging that no approach is foolproof. He emphasizes…
How to Use Questions to Diffuse Tension in a Meeting
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver delves into the art of defusing tension during meetings—a critical leadership skill for maintaining a constructive environment and fostering effective collaboration. Responding to a viewer’s question about coaching techniques to ease tense situations, Mike stresses the first essential step: acknowledging the tension in…
How to Set Boundaries Without Guilt
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver addresses a common personal development question: “How do I set boundaries without feeling guilty?” Drawing from his coaching expertise, Mike Staver explains that guilt stems from the belief that you’ve done something wrong, whereas shame comes from believing you are bad. He emphasizes…
How to Help a Coaching Client Identify Their True Priorities
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers the question: How do I help someone identify their true priorities? Drawing on his experience as a coach, Mike Staver discusses the foundational steps to guiding individuals, whether personally or within organizations, to recognize and align with what matters most. For personal…
How to Change the Energy of a Resistant Team
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver addresses the challenge of changing the energy within a team that persistently resists their leader’s suggestions. Mike uses a real-world approach, recommending that leaders foster open conversations rather than playing the authority card. He shares the importance of surfacing and addressing the root…
How to Balance Coaching and KPIs
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver addresses the practical challenge: How do leaders balance coaching their direct reports with achieving key performance indicators (KPIs) when time is short? Using the relatable analogy of car dashboards, Mike clarifies that KPIs are simply tools to measure the performance and progress…
How to Encourage More Authentic Feedback in the Workplace
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver tackles the important question: How do you encourage more honest communication? Drawing from his coaching experience, Mike Staver explores why fostering authenticity and openness is critical, yet so often lacking in organizations. He begins by emphasizing that creating a safe environment is the single…
How to Coach the Constantly Overwhelmed
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver tackles the question: “How do I coach somebody who’s always overwhelmed?” Drawing on his experience coaching within organizations, Mike emphasizes that the first and most important step is diagnosis—understanding exactly what is causing the overwhelm. He outlines that overwhelm can stem from too…
How to Help Clients Discover Their Blind Spots
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver tackles the practical question: “What’s a simple way to identify blind spots in a person?” Drawing from his coaching experience, Mike shares a straightforward approach—don’t accuse, but rather invite awareness by gently asking if someone has noticed a particular behavior. For example, he…
Your Obligations as a Coach
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers a nuanced question about obligations as a coach when supporting both a direct report and their supervisor—especially if the direct report is unhappy and considering a career change, but hasn’t disclosed this to their boss. Mike clarifies that as a coach,…
When to Consider Coaching
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers a common leadership and personal development question: When is the right time to consider coaching, either for yourself or for someone you manage? Mike provides a straightforward guideline: coaching is valuable when the results you’re getting don’t align with your intentions.…
Coaching for Accountability
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers the question: How can I coach my team to take more ownership? Drawing on his coaching expertise, Mike explores the foundational elements of fostering true ownership within a team. He emphasizes that the key is to clearly define expected outcomes, then empower…
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