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What would you do?
Last night I was at a party of speaker industry people. A speaker who is a paraplegic wheeled up to the four seat table where a friend and I were seated and asked if there was a spot for him. Of course there was. During our lively conversation, the subject of disability came up and…
Are the rules always important?
I was sitting next to a woman on a four and a half hour flight the other day. Turns out she was 80 years old. Not a withering little old lady 80, but rather a smart, well-dressed, very healthy 80. She got on the plane with a very unhappy little 10lb dog in a carryon.…
How do you make decisions?
There are two factors in most decision making. Fact and Gut, when used together, lead to the best decisions. Sometimes they are in conflict, or one seems to be louder than the other. While many people seem to say, “just go with your gut”, others want all decisions to ‘make sense’. Which is better, smarter…
Why should a pharmacy chain’s decision matter to you?
This week CVS Pharmacy made a decision to stop selling all tobacco products in their stores by October 2014. I posted to Facebook that I thought it was a courageous decision for leaders to make. My point was NOT about tobacco. I don’t really care if CVS was doing it for publicity. It was courageous…
Do you make good decisions?
The National Speakers Association decided to change their name and brand to PLATFORM recently. The decision stirred up so much anger that the President of the Association decided to put the change (two years in the making) on hold. Why so much anger, you ask? Three reasons: a perception by the membership that is was…
How smart are you?
Most coaches (executive, athletic, etc.) will tell you that playing up is necessary for real performance improvement. Playing up is how willing you are to spend time around those that are smarter, more talented or further along their development path than you are. Doing that stimulates you to play up to the higher level of…
How do you make difficult decisions?
All of us have times when we are faced with difficult decisions. The reasons for the difficulty are as varied as the decisions each of us faces. Perhaps the difficulty is because it might have financial consequences or maybe someone’s feelings are going to get hurt. Maybe the difficulty is because, regardless of the choice…
Sale or customer – what’s more important?
Seems like an obvious enough question, doesn’t it? My buddy called a Harley Davidson store to find out if they have a leather jacket exactly like the one he has (his has worn out.) The salesperson at the Harley store says, “We don’t have it in stock, but I would be happy to call around…
Are you creating a world-class customer experience?
Please read the headline carefully. Then read it again. When all extraneous issues are stripped away, the customer experience is the single most critical factor in determining your success. In a very real sense, nothing else matters. How that experience is defined is your key to continuing to prosper. I sometimes hesitate to speak of…
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MONDAYS WITH MIKE POST ARCHIVE
Happy New Year 2025
Episode Summary: In this New Year-themed episode, Mike Staver shares an inspiring message to set the tone for the year ahead. He advises against traditional New Year’s resolutions, which often fade quickly, and instead suggests choosing a single word to define your focus and intention for the year. Reflecting on his own options, such…
Merry Christmas 2024
Episode Summary: In this heartfelt holiday message, Mike Staver extends warm wishes for peace, joy, and renewal during the festive season. He emphasizes the value of graciously accepting holiday greetings, regardless of how they are expressed, and highlights the season as a time for hope, connection, and generosity. Acknowledging that the holidays may not…
Coaching vs Criticism
Episode Summary: In this episode of Mondays with Mike, Mike Staver addresses a question about team members who perceive coaching as criticism rather than support. He explains that the key to shifting this mindset lies in changing the approach to coaching itself. Instead of focusing on feedback, Mike emphasizes the importance of asking thoughtful…
Coaching Without Sacrificing Speed
Episode Summary: In this episode of Mondays with Mike, Mike Staver tackles a leadership challenge: integrating coaching into leadership practices without slowing down decision-making or sacrificing speed. He emphasizes that effective coaching can actually increase the pace of organizational performance by enhancing team members’ skills and competence. While coaching may take time initially, it…
Coaching Problem Solving
Episode Summary: In this episode of Mondays with Mike, Mike Staver addresses a common leadership question: how to balance providing guidance with allowing team members to solve problems independently. He emphasizes the importance of observing performance, evaluating its quality, and adjusting leadership style accordingly. Mike outlines a flexible, situational approach to coaching that focuses…
Happy Thanksgiving 2024
Episode Summary: In this special Thanksgiving episode of “Mondays with Mike,” host Mike Staver shares a heartfelt message about the true power of gratitude. Mike explores the difference between thankfulness, which resides in the mind, and gratitude, which comes from the heart and spirit. He encourages viewers to not only think about what they’re…
Managing Underperformance
Episode Summary: In this episode of “Mondays with Mike,” host Mike Staver answers a question from a manager struggling to address an underperforming employee without appearing harsh or dismissive. Mike offers a clear, step-by-step approach for handling the situation effectively. He starts by emphasizing the importance of clarity—leaders must first ensure they have clearly…
Managing Stress & Decision-Making
Episode Summary: In this week’s episode of “Mondays with Mike,” host Mike Staver dives into a common challenge faced by leaders managing high-stakes projects: how to reduce stress to make clearer decisions. Mike explores practical strategies that allow leaders to manage stress effectively without compromising leadership quality. Key among these strategies is the concept…
Professionalism
Episode Summary: In this week’s episode of “Mondays with Mike,” host Mike Staver addresses a crucial question from a manager in his 50s, who expresses frustration with young employees frequently using their phones during meetings and social settings. Mike confirms that this behavior is not only unprofessional but also a sign of disengagement, potentially…
Burnout
Hi, everybody. I’m Mike Staver. This is Mondays with Mike, a weekly video series where I answer questions from people just like you. Here’s this week’s question. “I’m in the helping business I help others every day. I’m burned out, and I really cannot talk to anyone about the sadness and discouragement I feel…
State of Leadership
Hi, everybody. I’m Mike Staver. This is Mondays with Mike, a weekly video series where I answer questions from people just like you. Here’s this week’s question. “What is your opinion on the overall state of leadership? And what is one thing you would change?” I think, overall, leaders are too timid in their…
Fostering a Culture of Innovation
Hi, everybody. I’m Mike Staver. This is Mondays with Mike, a weekly video series where I answer questions from people just like you. Here’s this week’s question. “How can individuals and organizations foster a culture of innovation and adapt to the rapidly changing job market and technological advances?” You guys are getting legit on…
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