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Increase Clarity · Be a Better Leader · Improve Results

Dealing with conflict

Conflict is a fact of life. I have spent the majority of my life in conflict…well not actually IN conflict, but at least helping people through it. Even though I know how to handle conflict, it is not always easy. It is important to remember that you aren’t supposed to enjoy it. But there are…

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Do you understand people?

I was listening to a couple of people in a conflict the other day. As I listened, I noticed something so glaringly obvious that I had to make this month’s RESULTS about it. As the two struggled to communicate, the conflict seemed to get more frustrating for both of them. It’s not like the conflict…

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What is going on?

This month I want to share a brief message that my friend sent to his staff after the Dallas shooting. Leo Ardine is the CEO of United Teletech Credit Union in New Jersey. His daughter sent him a text expressing her sadness about the recent tragedies going on in our country. His response moved me…

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Are you ‘out of the box’?

Those of you that have been reading this blog for a while realize that I really dislike clichés. In fact, I dislike them so much that I regularly make fun of them. So you may be puzzled as to why I chose the first comments of 2013 to have a cliché at their core. The…

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Do you jump to conclusions?

A few days ago, I was having a conversation with a friend who was very upset about a text message she received from someone she was dating. On and on she went over what it said…..and the “attitude and emotion” of the text. Clearly there is no emotion in a text, and people certainly can’t…

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Has a lack of clarity ever created trouble for you?

It has for me, THAT’S for sure. At the time of this writing, the Malaysian Airlines 777 hasn’t been found. Not only has it not been found but it seems that those at the airline are wandering around in the wilderness. Were it not for the support and help of the international community there is…

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Communicating with the opposite gender

WARNING: Contrary to my usual tendency, I am writing a much longer newsletter this month. I STRONGLY urge you to read the whole thing. Recently I have received numerous requests for this topic and so I am giving you the full meal deal this month. Be open to what you read here… it will make…

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How politically correct are you?

I am very tired of having to watch everything I say to make sure I don’t offend anyone. Sure, I understand there are some things that are unquestionably offensive and I do my absolute best not to offend anyone intentionally, but come on!! Christmas Day is a national holiday – do we all understand that?…

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Do you tend to be frank or diplomatic?

Being able to communicate effectively is probably the most important skill a person can have. My hope is that you are both frank and diplomatic. The concept of blending seemingly opposite communication styles so that you operate most efficiently is critical to being effective personally and professionally. While being both frank and diplomatic is a…

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