Resources
Build Culture · Develop Your People · Grow Your Business
Why should a pharmacy chain’s decision matter to you?
This week CVS Pharmacy made a decision to stop selling all tobacco products in their stores by October 2014. I posted to Facebook that I thought it was a courageous decision for leaders to make. My point was NOT about tobacco. I don’t really care if CVS was doing it for publicity. It was courageous…
Do you make good decisions?
The National Speakers Association decided to change their name and brand to PLATFORM recently. The decision stirred up so much anger that the President of the Association decided to put the change (two years in the making) on hold. Why so much anger, you ask? Three reasons: a perception by the membership that is was…
How smart are you?
Most coaches (executive, athletic, etc.) will tell you that playing up is necessary for real performance improvement. Playing up is how willing you are to spend time around those that are smarter, more talented or further along their development path than you are. Doing that stimulates you to play up to the higher level of…
How do you make difficult decisions?
All of us have times when we are faced with difficult decisions. The reasons for the difficulty are as varied as the decisions each of us faces. Perhaps the difficulty is because it might have financial consequences or maybe someone’s feelings are going to get hurt. Maybe the difficulty is because, regardless of the choice…
Sale or customer – what’s more important?
Seems like an obvious enough question, doesn’t it? My buddy called a Harley Davidson store to find out if they have a leather jacket exactly like the one he has (his has worn out.) The salesperson at the Harley store says, “We don’t have it in stock, but I would be happy to call around…
Are you creating a world-class customer experience?
Please read the headline carefully. Then read it again. When all extraneous issues are stripped away, the customer experience is the single most critical factor in determining your success. In a very real sense, nothing else matters. How that experience is defined is your key to continuing to prosper. I sometimes hesitate to speak of…
Do you find fault or favour?
I know, I know, you are probably thinking you find both fault and favor. Admittedly, some people are balanced in their view of people and events but for the most part everyone has a bias.Everyone tends to lean one way or the other. Everyone, that is, that has any real interaction with people or life…
Dealing with conflict
Conflict is a fact of life. I have spent the majority of my life in conflict…well not actually IN conflict, but at least helping people through it. Even though I know how to handle conflict, it is not always easy. It is important to remember that you aren’t supposed to enjoy it. But there are…
Do you understand people?
I was listening to a couple of people in a conflict the other day. As I listened, I noticed something so glaringly obvious that I had to make this month’s RESULTS about it. As the two struggled to communicate, the conflict seemed to get more frustrating for both of them. It’s not like the conflict…
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MONDAYS WITH MIKE POST ARCHIVE
How to Balance Coaching and KPIs
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver addresses the practical challenge: How do leaders balance coaching their direct reports with achieving key performance indicators (KPIs) when time is short? Using the relatable analogy of car dashboards, Mike clarifies that KPIs are simply tools to measure the performance and progress…
What to do When Your Top Performer Loses Initiative
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, Mike Staver addresses a challenging workplace question: what should you do when a top performer suddenly loses initiative? Drawing from his experience as an executive coach, Mike emphasizes the importance of proactive diagnosis and direct communication. He explains that a sudden decline in…
How to Help Clients Discover Their Blind Spots
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver tackles the practical question: “What’s a simple way to identify blind spots in a person?” Drawing from his coaching experience, Mike shares a straightforward approach—don’t accuse, but rather invite awareness by gently asking if someone has noticed a particular behavior. For example, he…
Your Obligations as a Coach
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers a nuanced question about obligations as a coach when supporting both a direct report and their supervisor—especially if the direct report is unhappy and considering a career change, but hasn’t disclosed this to their boss. Mike clarifies that as a coach,…
When to Consider Coaching
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver answers a common leadership and personal development question: When is the right time to consider coaching, either for yourself or for someone you manage? Mike provides a straightforward guideline: coaching is valuable when the results you’re getting don’t align with your intentions.…
How to Build a Coaching Culture
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode of Mondays with Mike, host Mike Staver tackles a foundational question: what are the first steps to building a long-term coaching culture within an organization? Drawing from his experience as a coach to top executives, Mike emphasizes that creating a strong coaching culture starts with genuine buy-in…
What to do When a Team Member Constantly Plays the Victim
” allowfullscreen=”allowfullscreen”> Episode Summary In this week’s episode, Mike Staver addresses a question from a listener frustrated by a team member who is constantly “playing the victim.” Mike acknowledges that without the full context, it’s important to consider whether the person may genuinely have reasons to feel victimized—such as being picked on or lacking…
Why You’re Not Getting Results and What to Do About It
” allowfullscreen=”allowfullscreen”> Episode Summary In this episode, Mike Staver responds to a common frustration: “I’m doing all the things, but I’m not seeing results. What should I ask myself?” Mike Staver challenges the assumption that someone is truly doing “all the things” if the desired results aren’t showing up. He emphasizes the need for…
How to Challenge Someone Who Shuts Down
Episode Summary In this episode of Mondays with Mike, Mike Staver addresses a common coaching challenge: how to help an employee grow when they shut down every time they are challenged. Mike explains that the coaching approach itself often plays a central role, coaches must perform honest self-reflection to consider whether their style…
How to Coach a Team Member That Keeps Clashing With Others
Episode Summary In this episode of Mondays with Mike, Mike Staver addresses how to coach a team member who is clashing with others. He begins by emphasizing the importance of working on relationships and cultural dynamics as much as on work dynamics. Leaders should foster good relationships through socializations and team meetings where…
An Employee Who Keeps Missing Deadlines
Episode Summary In this episode of Mondays with Mike, Mike Staver addresses a common management challenge: an employee consistently missing deadlines despite claiming they’re doing their best. Mike suggests starting by re-emphasizing the deadline and ensuring the manager was clear about expectations. He then advises discussing the downstream importance of meeting deadlines and…
How to Coach Those Who Resist Change
Episode Summary In this episode of Mondays with Mike, Mike Staver addresses a common coaching challenge: how to help someone who resists change. He reframes the idea that people inherently resist change, arguing instead that resistance only happens when individuals don’t see a meaningful benefit for themselves. Mike Staver suggests that effective coaching…
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